Frequently Asked Questions

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Yes,  our service allows you pet to travel alongside your pet, eliminating the need for separate commercial travel arrangements. This not only streamlines your travel planning but also ensures a stress freeexperience for both of you.  

From January 2025, we no longer offer our chaperone service. All pets must be accompanied by their owners or a carer nominated by their owner.

This ensures that every pet is cared for by someone they know and trust throughout their journey. 

Yes, Brachycephalic breeds are permitted to fly with us (Dogs and Cats).  

Just like our canine friends, we absolutely adore having cats on board our flights. We extend a warm welcome to all cat owners as well. To ensure a safe and pleasant journey for everyone, we kindly ask that cats remain comfortably nestled in their carriers throughout the flight . 

• Pets must be crated for takeoff, landing, and turbulence.
• Crates will be supplied by SKYE PETS and will be located in the cabin directly in front of your allocated seat. 

A toilet area will be setup on board for dogs to toilet whilst in flight.

Toilet pads will also be provided in the event that your pet toilets whilst in their allocated area.

It is recommended that pets are not fed within 4-6 hours of flying to prevent travel sickness and the requirement to toilet.  Water and light snacks will be provided to your pets throughout their journey.

The cost of tickets varies based on the chosen flight routes and ticket option. To view the prices, navigate to the "Flight Routes" section in the website menu and select the desired flight. Ticket options and their respective costs will be shown there. 

Please be aware that flight prices are listed in either USD (for long-haul flights) or AUD (for shorter flights between Australia and New Zealand). Make sure to review the currency specified, as you might need to perform a currency exchange calculation to determine the price in your preferred currency.

Every pet follows the standard procedure by securing the initial Post Entry Quarantine (PEQ) booking and the subsequent date given by the Department. Once we have all pets booked and confirmed on our flight, we collectively shift the PEQ bookings for each pet to match the incoming flight date or the next available date given by the facility based on their availability to accept the group. This guarantees that all pets secure the same arrival date into PEQ.

To avoid import complications whilst transitting through countries to/from Australia and New Zealand, ALL pets must stay on board secured in their crate during any fuel stops.  Refuelling at each stop will take approximately 45-60 minutes.

For flights departing in August 2025 and beyond, the ticket cost will include our comprehensive import preparation package, ensuring you are fully supported throughout the entire import process. 

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